Team & community
Support tickets
Players message your staff from the community website, and your team answers them from one queue in the panel.
How a player opens a ticket
On the community website, a signed-in player opens the Support tab in their account, clicks New ticket, fills in a Subject, a Category (General, Billing, Bug, Report or Other) and their message, then clicks Submit ticket.
Answering from the panel
- Open Admin tools → Support tickets.
- Use the All / Open / Answered / Closed tabs (each shows a live count) to filter — Open are the ones waiting on you.
- Click a ticket to read the thread, type your response in Reply as staff… and click Send reply — this marks the ticket Answered.
- When it's resolved click Close; click Reopen if it needs revisiting.
Tip: Give Support-role members access so moderators can clear tickets without touching servers or monetization.